Frequently Asked Questions (FAQ)

  About Our Products

What types of plant pots do you sell?

We offer a wide variety of plant pots and planters including:

  • Ceramic Pots – Available in multiple colors (blue, pink, green, red, white) with drainage holes and saucers
  • Plastic Pots – Lightweight black and white planters with drainage trays
  • Self-Watering Planters – Perfect for busy plant lovers; available in square, pumpkin, and floral designs
  • Orchid Pots – Clear plastic and ceramic options designed for orchid care
  • Tall & Decorative Planters – Golden, boho, and rainbow glaze styles for indoor/outdoor décor

Are your pots suitable for indoor and outdoor use?

Yes! Most of our pots are designed for both indoor and outdoor use. Each product page specifies the recommended use. Ceramic pots are best kept indoors or in covered outdoor areas to prevent weather damage.

Do your pots come with drainage holes?

Yes, the majority of our pots feature drainage holes to prevent overwatering and root rot. Many also include matching saucers or drainage trays. Check individual product listings for details.

How do self-watering planters work?

Our self-watering planters have a built-in water reservoir at the bottom. The plant draws water up through the soil as needed, reducing how often you need to water. They're ideal for herbs, succulents, and houseplants.

What sizes are available?

We carry a range of sizes from small tabletop pots to tall floor planters. Size details are listed on each product page. If you need help choosing the right size for your plant, feel free to contact us!

  Ordering

How do I place an order?

Browse our store, add your desired pots to the cart, and proceed to checkout. We accept all major credit cards, Shop Pay, and other secure payment methods.

Can I modify or cancel my order?

We process orders quickly. Please contact us within 24 hours of placing your order at support@reomartly.shop if you need to make changes.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number to monitor your delivery.

 Shipping

Where do you ship?

We currently ship within the United States. International shipping is coming soon!

How long does delivery take?

Standard shipping takes 5–10 business days. Expedited options may be available at checkout.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order weight. We occasionally run free shipping promotions — sign up for our newsletter to stay updated!

What if my item arrives damaged?

Ceramic pots are fragile and we take extra care in packaging. If your item arrives damaged, please contact us at support@reomartly.shop within 7 days of delivery with photos of the damage. We'll send a replacement or issue a refund promptly.

  Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. Please visit our Return & Refund Policy page for full details.

How do I start a return?

Email us at support@reomartly.shop with your order number and reason for return. We'll guide you through the process.

How long does a refund take?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

 Plant Care Tips

What plants work best in ceramic pots?

Ceramic pots are great for succulents, cacti, herbs, and tropical houseplants like pothos, peace lilies, and snake plants. Their weight provides stability for larger plants.

What plants work best in plastic pots?

Plastic pots are lightweight and retain moisture well, making them ideal for ferns, orchids, and moisture-loving plants.

  Contact Us

How can I reach your support team?

We respond to all inquiries within 24–48 hours on business days.