Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@reomartly.shop . Please note that returns will need to be sent to the following address: 4334 N High St
Columbus, Ohio 43214
United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@reomartly.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mdshohanhosen263@gmail.com.
Reomartly, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it
- The item must be in its original packaging with tags
- Proof of purchase is required
To start a return, please contact us at:
support@reomartly.shop
Return address:
Reomartly
4334 N High St
Columbus, Ohio 43214
United States
Returns sent without prior approval will not be accepted.
Return Process
If your return request is approved:
- We will provide instructions on how to return your item
- A return shipping label may be provided depending on the case
Damaged or Incorrect Items
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately at support@reomartly.shop with clear photos of the issue. We will review and resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty items)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you have questions about a specific item, please contact us before purchasing.
Exchanges
We do not offer direct exchanges. The fastest way to get a different item is to return your original item and place a new order.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Conditions:
- Item must be unused and in original packaging
- Proof of purchase is required
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Your refund will be processed to your original payment method within 10 business days
Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@reomartly.shop.
Contact Information
Reomartly Shop
Support Time: 24/7
Store Name: Reomartly Shop
Phone Number: +1 669-355-5095
Support Mail: support@reomartly.shop
Adders: 4334 N High St,Columbus,ohio 43214, USA